Business
WhatsApp Business Essentials
Set up WhatsApp to communicate with customers and manage everyday business enquiries.
What you'll learn
WhatsApp Business setup
Business profile
Catalogue and products or services
Quick replies
Greeting and away messages
Labels and customer management
Broadcasts and status marketing
Taking orders
Professional customer communication
Who this is for
Adults who want practical guidance, clear explanations and confidence using these tools independently.
Course outcomes
- Create a useful business profile
- Organise customer conversations
- Respond more consistently
Final project
Set up a practical WhatsApp Business customer journey.
Your four-week learning journey
Week 1 · Professional setup
Profile, settings and customer-facing information.
Week 2 · Products and messages
Catalogue, quick replies, greetings and away messages.
Week 3 · Customer organisation
Labels, broadcasts and communication habits.
Week 4 · Practical customer journey
Status marketing, enquiries, orders and follow-up.
What's included
- Live guidance
- Practical exercises
- Learning materials
- Take-home practice
- Practical final activity
Choose how you learn
Live online through Google Meet or Zoom, WhatsApp learning, or personalised 1-on-1 training.
From $20/month
Ready to feel more confident with technology?
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